Returns & Exchanges

We want you to be completely satisfied with your Eufy smart home products. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online support portal and enter your order number and email address to start the return request.

2

Package Your Device

Place the product in its original packaging including all accessories, manuals, and cables to ensure a smooth processing experience.

3

Ship It Back

Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our technicians inspect the returned item, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing